Kare First Patient Services, we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our home care, nursing, attendant, and elder care services, including our website www.karefirstps.com, mobile applications, and related platforms.

1. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, age, gender, contact number, email address, residential address.
  • Health Information: Medical history, prescriptions, doctor’s notes, care needs (only when voluntarily shared).
  • Payment Information: Billing address, transaction details, UPI, debit/credit card details (processed securely via payment gateways).
  • Usage Information: IP address, browser type, device information, and pages you visit on our website.

2. How We Use Your Information

Your information is used for the following purposes:

  • To provide nursing, attendant, and elder care services at home.
  • To schedule and manage appointments.
  • To process payments and generate invoices.
  • To communicate important updates, service reminders, or promotional offers (with consent).
  • To improve our website, mobile app, and overall service quality.
  • To comply with legal and regulatory requirements.

3. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share your information only with:

  • Authorized Staff & Caregivers: To deliver requested services.
  • Service Partners: Such as payment gateways, logistics providers, or technology partners.
  • Legal Authorities: If required by law, regulation, or government request.

All staff and service partners are bound by strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. This includes encrypted databases, secure servers, and restricted staff access.

However, no system is completely secure, and we cannot guarantee absolute data security.

5. Your Rights

As a user, you have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your personal data (subject to service/legal obligations).
  • Withdraw consent for marketing communications.
  • Lodge a complaint with relevant data protection authorities (where applicable).

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve services. You may disable cookies in your browser settings, but some features may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.

9. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact us:

📧 Email: info@karefirstps.com
📞 Phone: +91-9540119507
🏢 Address: 12, DDA Market, Mayur vihar-3, New Delhi-110096