Welcome to Kare First Patient Services. By accessing or using our website www.karefirstps.com, mobile application, or booking our services, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with these Terms, please do not use our Services.

1. Scope of Services

  • We provide home nursing, attendants, caregivers, and elder care services at your home.
  • Services are delivered based on availability, booking, and agreed terms at the time of confirmation.
  • Caregivers and attendants are trained and verified, but they are not a replacement for licensed doctors or emergency medical professionals.

2. Eligibility

  • You must be at least 18 years old to book services.
  • By using our Services, you confirm that all information you provide is true, accurate, and complete.

3. User Responsibilities

  • Provide accurate health history, prescriptions, and care needs for the patient.
  • Ensure a safe and respectful environment for caregivers.
  • Not misuse services, harass staff, or engage in unlawful activity.
  • Provide necessary basic facilities (drinking water, washroom, safe surroundings) for attendants.

4. Payments & Refunds

  • Service charges are as per the agreed quotation or package.
  • Payments must be made in advance or as per the payment terms.
  • Refunds (if any) will be processed as per the Refund Policy:
    • Full refund for cancellations before [X] hours of scheduled service.
    • Partial or no refund for last-minute cancellations or service already delivered.

5. Emergency Situations

  • Our caregivers are trained for basic health monitoring and first aid.
  • In case of serious medical emergencies, you must seek immediate hospital/doctor support.
  • We are not liable for outcomes beyond the scope of home care services.

6. Limitation of Liability

  • While we strive for the best care, we do not guarantee medical outcomes.
  • We are not responsible for:
    • Medical complications due to pre-existing conditions.
    • Errors arising from incomplete or incorrect information provided by the user.
    • Loss, theft, or damage to personal property.

7. Staff Conduct

  • All staff are background-verified and trained.
  • If you face any misconduct, immediately contact us.
  • Users are strictly prohibited from hiring our staff privately without Company approval.

8. Privacy & Confidentiality

  • We respect your privacy and protect your data as per our Privacy Policy.
  • Health and personal details shared with us remain confidential and are used only for service delivery.

9. Termination of Services

We reserve the right to terminate services if:

  • The user violates these Terms.
  • The environment is unsafe for staff.
  • Payments are not made as agreed.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts in [Insert City/State].

11. Contact Us

For queries or concerns regarding these Terms, please contact:

📧 Email: info@karefirstps.com
📞 Phone: +91-9540119507
🏢 Address: 12, DDA Market, Mayur vihar-3, New Delhi-110096